Provincial Tel Invoice Overview
When Will I Receive An Invoice?
We will issue an invoice in one of three situations:
- On the first of the month, if you have recurring services with us (monthly, quarterly, or annually),
- Within a couple of days of completing any work you requested, such as resolving an IT or phone issue you may have, or
- Within a couple of days after we receive a signed service estimate or quote. We usually require a deposit to begin this type of work.
How Do I View My Provincial Tel Invoice?
Step 1: Access and Log into the Provtel Client Portal
- First, whenever we issue you an invoice, we will send you an email. This email will contain your invoice information and a link to your latest invoice.
- Alternatively, you can directly navigate to the My Provtel Services page on our website in your browser.
Accessing Your Invoice Through Your Invoice Email
Accessing Your Invoice by navigating to My provtel services
To access your invoice from the Dashboard, click on the INVOICES link at the top of the Dashboard. A history of invoices we issued you will appear. Click on the Invoice Number of the invoice you wish to view. Your selected invoice will appear.
Step 2: View My Invoice
Once you have opened your invoice, either directly from your invoice email or by selecting an invoice from your invoice history, your invoice will be displayed as shown below.
exploring the Invoice Viewer
Let’s take a look at the parts of the Invoice Viewer.
Download
Click the [DOWNLOAD] button to save a copy of your invoice to your computer.
DOCUMENTS
Your Invoice
Your invoice will be displayed within a PDF viewer. The options available at the top of the invoice viewer depend upon which browser you use (for example, the zooming, rotating, highlighting, printing and saving options). The options may differ if you use Firefox, Chrome, or a different browser. The sample shown below is within a Microsoft Edge browser.
Breaking Down Your Provincial tel Invoice
Let’s checkout a sample of a Provincial Tel invoice and discuss each section in detail. Below is an example of an invoice that Provincial Tel will issue you.
The invoice Header
The invoice header provides with a summary of your invoice, including the invoice number, date and due date, the total amount due, and billing information.
Hover over the hotspots on the image below to learn more about the different sections of your Provincial Tel invoice header.
INVOICE NUMBER
The invoice number is comprised of the current year, current month, your name or company name, and a sequential number. If your invoice is a recurring invoice, such as a monthly or annual invoice, we prefix the invoice number with an "R." If an "R" does not appear at the beginning of the invoice number, then this invoice is a one-time charge.
INVOICE DATES
Your invoice has two dates: The Issue Date and the Due Date. If you pay by pre-authorized debit or credit card, we will withdraw the total amount due from your bank account or charge your credit card on file on the due date. If you pay your invoice using a different payment method, we request that you submit your payment by the due date.
TOTAL AMOUNT DUE
The Total Amount Due includes the line items on your invoice, plus any shipping charges, adjustments, and applicable taxes.
PROVTEL PHONE NUMBERS
Your Provtel phone numbers, fax numbers or toll-free numbers are displayed in this section.
BILLING INFORMATION
The Billing Information Section includes several pieces of information:
- Your name if you are a residential customer or your company name if you are a business customer
- Your account number
- Your billing address
- Your billing email address. This is the email address to which we emailed the invoice.
The invoice Details
The invoice details section provides line-item details, terms, taxes, and adjustments
Hover over the hotspots on the image below to learn more about the different sections of your Provincial Tel invoice details.
PRODUCT/SERVICE LINE-ITEM DETAILS
Any services you subscribe to and any products you have purchased from us are displayed in this section.
SERVICE REPORT/LABOUR LINE-ITEM DETAILS
If Provincial Tel provided non-recurring services, such as IT or phone support, those details are displayed in this section. We indicate the service date, a summary of the request made, the technician who did the work and the number of hours it took. We will attach a corresponding service report to your invoice anytime we engage in this type of activity for you. We discuss how to view your service report above.
TERMS
The terms of the invoice are displayed in this section. If you pay by credit card or pre-authorized debit, we indicate the date we will charge your credit card on file or withdraw funds from your bank account. We will reiterate the due date here if you pay by another method. If your credit card has expired or you need to update your information, see How To: Update My Credit Card Information. If you wish to change your payment method, please see What Payment Methods Are Accepted at Provincial Tel?
SUBTOTAL, ADJUSTMENTS, SHIPPING CHARGES, TAXES, PAID TO DATE, AND TOTAL AMOUNT DUE
The last section breaks down the Total Amount Due by the subtotal, adjustments, shipping charges, and applicable taxes. The Total Amount due takes into account any payments or credits applied to the invoice.
The invoice Header
The invoice header provides with a summary of your invoice, including the invoice number, date and due date, the total amount due, and billing information.
1
Invoice number
Your invoice number is comprised of the current year, current month, your name or company name, and a sequential number. If your invoice is a recurring invoice, such as a monthly or annual invoice, we prefix the invoice number with an “R.” If an “R” does not appear at the beginning of the invoice number, then this invoice is a one-time charge.
2
Invoice Dates
Your invoice has two dates: The Issue Date and the Due Date. If you pay by pre-authorized debit or credit card, we will withdraw the total amount due from your bank account or charge your credit card on file on the due date. If you pay your invoice using a different payment method, we request that you submit your payment by the due date.
3
Total Amount Due
The Total Amount Due includes the line items on your invoice, plus any shipping charges, adjustments, and applicable taxes.
4
Billing Information
The Billing Information Section includes several pieces of information:
- Your name if you are a residential customer or your company name if you are a business customer
- Your account number
- Your billing address
- Your billing email address. This is the email address to which we emailed the invoice.
5
Provtel Phone Numbers
Your Provtel phone numbers, fax numbers or toll-free numbers are displayed in this section.
The invoice Details
The invoice details section provides line item details, terms, taxes, and adjustments.
1
Product/Service Line Item Details
Any services you subscribe to are displayed in this section, and any products you have purchased from us.
2
Service Report/Labour Line Item Details
If Provincial Tel provided non-recurring services, such as IT or phone support, those details are displayed in this section. We indicate the service date, a summary of the request made, the technician who did the work and the number of hours it took. We will attach a corresponding service report to your invoice anytime we engage in this type of activity for you. We discuss how to view your service report above.
3
Terms
The terms of the invoice are displayed in this section. If you pay by credit card or pre-authorized debit, we indicate the date we will charge your credit card on file or withdraw funds from your bank account. We will reiterate the due date here if you pay by another method. If your credit card has expired or you need to update your information, see How To: Update My Credit Card Information. If you wish to change your payment method, please see What Payment Methods Are Accepted at Provincial Tel?
4
SUBTOTAL, ADJUSTMENTS, SHIPPING CHARGES, TAXES, PAID TO DATE, AND TOTAL AMOUNT DUE
The last section breaks down the Total Amount Due by the subtotal, adjustments, shipping charges, and applicable taxes. The Total Amount due takes into account any payments or credits applied to the invoice.